Sunday, February 1, 2015

The Philippines is now the Call-Center Capital of the World - LA TIMES

Philippines, Call-Center, BPO, data entry, call center

Presently, the outsourcing industry in the Philippines is the number 1 choice for employment among young Filipinos. More than 1 million strong Filipinos are now now working for a call center or other outsourcing business, which serves mostly US companies.

Philippines has cheap labor, highly skilled labor market, and can speak and understand English well which are invaluable to a growing list of U.S. companies. US Companies use them to perform customer service for their company, generate sales leads, data entry, format documents and read medical scans and legal briefs.

Filipinos work the nightshifts and handles angry Americans, they earn about $700 a month, more than many general physicians earn in the Philippines.

Philippines call-center industry has already overtaken India as the call-center capital of the world, though India is still the top information technology outsourcing destination.

By the year 2016, experts said that the Philippines BPO industry will be able to achieve $25 billion in revenue, that will be about 10% of the Philippines economy and as much as the total amount expected to be sent home by the 11 million Filipino nurses, sailors, musicians and others working overseas.


No comments:

Post a Comment