Saturday, May 30, 2015

Customer Satisfaction Ratings for Cable TV and Internet are not Good

Customer Satisfaction Ratings, cable tv, internet

Almost all the Cable TV providers got the lowest scores possible for value. Customers seems always dissatisfied with pay TV and Internet providers, they consistently receive poor ratings. Most of the complaint are rising monthly bills, poor customer service and little flexibility in packages. It has plagued major players like Comcast, Time Warner Cable, and others.

In the latest Consumer Reports survey, it asked customers to rate TV, Internet, and phone services, as well as bundled packages, and the ratings for value was so bad 38 out of the 39 Internet services, and 20 out of the 24 TV providers, received the lowest possible scores possible and 19 out of the 20 bundles have also received poor scores.

Time Warner Cable and Charter Communications are in the bottom of the pack along with Comcast.

Here's the report

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